01 — The Context
Four hours of configuration on average.
That is how long installers needed for configuration and manual wiring checks.
The environment: Hardware, app, IP networks, installers, end customers. Everything is connected. That is exactly what makes it interesting (and complicated).
The real task: The specialist knowledge had to get out of people’s heads and off paper checklists. Into a product logic that guides people step by step.
02 — The Outcome
The complexity stayed.
Just not with the users.
The configurator translated specialized knowledge into a guided flow. Before: check manually, look things up, hope. Afterwards the product suggested the next sensible steps.
I'm happy to show configurator flows and components anonymized in a call.
03 — The Approach
From paper checklists to guided planning.
Everything on the table first
The installer journey showed where planning, configuration, and checking fall apart. Suddenly the problem was visible to everyone.
Away from matters of taste
Design sprints helped us talk about pain points and consequences. Not about who finds which screen “nicer”.
Specialist knowledge into the product
The shift was simple, really: less “configure settings”, more guided step-by-step planning.
04 — Key Learnings
What I took away from it.
If the product does not carry it, it lands with the users. Usually with a manual, a workaround, or a spreadsheet on the side.
Documented well, it becomes a shared basis for work. That saves discussions and, in the end, loops.